Privacy Policy

Introduction

11vip ("we", "us", or "our") is committed to protecting the privacy of all users who access our online casino and sports betting platform at https://11vip.ws. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By using the 11vip platform, you acknowledge that you have read and understood this policy.

This policy applies to all visitors, registered members, and players based in Bangladesh and other regions who use the 11vip platform. It covers information collected through our website, mobile experience, customer support channels, and payment processing integrations with local providers such as bKash, Nagad, and Rocket.

1. Information We Collect

To provide a safe, fair, and personalised experience on 11vip, we collect certain categories of information from users. The type of information we collect depends on how you interact with our platform and the services you use.

Account & Identity Information

When you register for an account on 11vip, we collect the following personal details:

• Full name as provided during registration
• Date of birth (to verify you are aged 21 or above)
• Email address for account communications
• Mobile phone number, particularly for bKash, Nagad, or Rocket verification
• Any government-issued identification documents requested for KYC verification

Technical & Usage Data

In addition to account data, we automatically collect technical information when you access our platform:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and click patterns within the platform
• Transaction history including deposit and withdrawal records

2. How We Use Your Information

The information we collect serves specific, legitimate purposes in operating and improving the 11vip platform. We do not use your data for purposes beyond what is described in this policy. The primary uses include:

• Account creation, management, and authentication to ensure secure access to your 11vip account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Identity verification and KYC compliance to maintain platform integrity and prevent fraud
• Delivering personalised promotions, bonuses, and platform updates relevant to your interests
• Providing customer support and responding to queries, complaints, and account issues
• Monitoring platform activity to detect and prevent problem gambling, money laundering, and other prohibited conduct

3. How We Share Your Information

11vip does not sell or rent your personal data to third parties. We may, however, share certain information in the limited circumstances described below. In all cases, we require third parties to maintain appropriate data security standards.

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial information with our payment partners, including bKash, Nagad, Rocket, Upay, and card processors such as Visa and Mastercard. These providers are bound by their own privacy policies and applicable financial regulations.

Legal & Regulatory Obligations

We may disclose your personal data when required to do so by applicable law, court order, or legitimate requests from law enforcement authorities. Such disclosures will be made only to the extent necessary and in accordance with due process requirements.

Technical Service Partners

We work with third-party technology providers for services such as hosting, analytics, fraud prevention, and customer support tooling. These partners access data only as needed to deliver contracted services and are prohibited from using your data for their own marketing purposes.

4. Payment Data and Financial Privacy

11vip takes financial data privacy with the utmost seriousness. When you use bKash, Nagad, Rocket, or Upay to fund your account or withdraw winnings, the transaction is handled by the respective payment provider. We receive only a transaction confirmation reference and the amount — we do not store your mobile banking PINs, wallet passwords, or full card numbers on our servers.

All financial records relating to your account activity — including deposit history, withdrawal requests, and bonus transactions — are retained in encrypted format and are accessible only to authorised 11vip staff with a legitimate operational need. These records support responsible gaming monitoring, dispute resolution, and regulatory compliance.

5. Cookies and Tracking Technologies

11vip uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with the platform. We use three main categories of cookies:

• Essential cookies: required for core platform functions such as login sessions, security tokens, and language preferences
• Analytics cookies: help us understand user journeys and platform performance so we can improve the experience for all players
• Preference cookies: remember your settings, preferred game categories, and display options across sessions

You may disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain platform features. Continued use of the 11vip platform constitutes acceptance of our use of cookies as described in this policy.

6. Your Privacy Rights

All 11vip users, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, and other locations across Bangladesh, have the following rights concerning their personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: you may request correction of inaccurate or incomplete personal data
• Right of erasure: subject to legal retention obligations, you may request deletion of your personal data
• Right to object: you may object to certain processing activities, such as the use of your data for personalised marketing
• Right to data portability: you may request that we provide your data in a structured, machine-readable format

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe, typically no later than 30 days from receipt.

7. Data Retention

We retain personal data for as long as your 11vip account remains active, and for a reasonable period thereafter to meet legal, regulatory, and operational requirements. Specifically, account records and transaction histories may be retained for a minimum of five years from the date of the last transaction in order to satisfy applicable financial compliance obligations.

If you close your 11vip account, we will delete or anonymise your personal data in accordance with our retention schedule, except where retention is required by law or is necessary to resolve outstanding disputes, enforce our Terms and Conditions, or protect the legitimate rights of 11vip and other users.

8. Security Measures

11vip employs a range of technical and organisational security measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls for internal systems, regular security assessments and vulnerability reviews, and two-factor authentication options for registered accounts.

While we invest significantly in protecting your data, no system is entirely impenetrable. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and take remediation steps in a timely manner. We strongly encourage you to use a unique, strong password for your 11vip account and never share your login credentials with anyone.

9. Children's Privacy and Age Restriction

11vip is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification to confirm that all users meet the minimum age requirement of 21 years or older. If we discover that a user under the age of 21 has registered, we will immediately suspend the account, cancel any pending transactions, and delete the associated personal data as promptly as reasonably possible. If you believe a minor has registered on 11vip, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

11vip reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the 11vip platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and contact us to close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 11vip handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 3 business days.