Responsible Gaming at 11vip
We believe gaming should be fun, safe, and always within your control. Learn how 11vip supports healthy play habits for all Bangladesh players.
Our Commitment to Safe Play
At 11vip, we are committed to providing a safe and enjoyable gaming environment for every player in Bangladesh. Gambling is a form of entertainment, and we firmly believe it should remain that way — never a source of financial stress or personal hardship. Our responsible gaming framework is built around giving players the tools, information, and support they need to stay in control of their play.
11vip is strictly an adults-only platform. Players must be 21 years or older to register and participate in any gaming activity on our site. We reserve the right to request age verification at any time. Underage gambling is illegal and harmful — if you suspect a minor is accessing this platform, please contact our support team immediately.
⚠️ Gambling can be addictive. Please only gamble with money you can afford to lose, and never chase your losses. If you feel gambling is no longer fun and is affecting your daily life, reach out to our support team at [email protected] right away.
We take problem gambling seriously and we actively invest in tools designed to keep gaming a positive experience. From configurable deposit limits and session time-outs to voluntary self-exclusion, 11vip provides multiple layers of protection that players can activate at any time directly from their account settings or by contacting our support team.
Your Safety Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within budget. Limits take effect immediately.
Session Time-Out
Take a break from 24 hours up to several weeks. During a time-out, your account is temporarily inaccessible for gaming.
Self-Exclusion
Request a voluntary self-exclusion of 6 months, 1 year, or permanently. Support will process your request within 24 hours.
Account Lock
Lock your account instantly if you feel you need a longer pause. Contact support to unlock when your exclusion period ends.
Play History
Review your full betting and transaction history at any time. Tracking your activity helps you spot patterns and stay informed.
Reality Checks
Opt in to periodic in-session reminders that tell you how long you have been playing and how much you have spent.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that your relationship with gambling has moved beyond healthy entertainment. If one or more of these apply to you, we strongly encourage you to use our self-help tools or contact our support team.
- Gambling with money intended for essential expenses such as rent, food, or bills
- Chasing losses by continuing to gamble in an attempt to win back money already lost
- Feeling unable to stop or cut back, even when you want to
- Neglecting work, family, studies, or relationships because of gambling
- Borrowing money or selling possessions to fund gambling activity
- Feeling anxious, irritable, or depressed when not gambling
If you recognise any of these signs in yourself or someone you know, please take action. Use our time-out or self-exclusion features, or contact our support team directly. You are not alone, and help is available.
How Our Responsible Gaming Tools Work
Every tool in our responsible gaming suite is designed to be easy to use, effective, and immediate. When you set a deposit limit, it applies across all funding methods — whether you use bKash, Nagad, Rocket, or any other supported payment channel. There is no way to bypass an active limit during the restriction period.
Session time-outs work at the account level, meaning the restriction is applied regardless of which device or browser you are using. Our platform is SSL-encrypted and your personal data is never shared with third parties without your explicit consent. These protections are built into the core of the 11vip platform to ensure every player in Bangladesh can game with genuine confidence.
For players who want greater visibility into their gaming behavior, our Play History tool provides a detailed breakdown of all bets placed, wins, losses, and deposits over any selected time period. Reviewing this data regularly is one of the most effective ways to keep your gaming in check.
Remember: Reducing a deposit limit, activating a time-out, or initiating self-exclusion can always be done immediately. Reversing these protections intentionally requires waiting periods — this is by design to keep you safe in vulnerable moments.
Frequently Asked Questions
Get Support Now
If you are concerned about your gambling or a loved one's gambling, our support team is available around the clock. You do not have to wait until a problem becomes serious — reaching out early is always the right choice.
Whether you need to activate a tool, have a private conversation about your gaming, or simply need guidance on the options available to you, our team is ready to help every player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.
Responsible Gaming Support Email:
[email protected]Ready to Play Responsibly?
Explore 11vip's full game library — cricket betting, slots, live casino, and more — with confidence that our safety tools have you covered.