Terms & Conditions

Last Updated: January 2026

1. Introduction

Welcome to 11vip, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions govern your use of the 11vip website, mobile platform, games, and all associated services. By registering an account, making a deposit, or placing any wager on 11vip, you confirm that you have read, understood, and accepted these terms in full.

These terms apply to all products and services offered on 11vip, including cricket betting, live casino, slot games, crash games, fish games, and any promotional offerings. If you do not agree to any part of these Terms and Conditions, you must immediately stop using the 11vip platform. We reserve the right to modify these terms at any time, and continued use of the platform constitutes acceptance of any updated version.

2. Eligibility and Age Verification

To open and use an 11vip account, you must meet the following eligibility requirements at all times. 11vip strictly enforces an adult-only policy and employs verification procedures to uphold this standard. Providing false information about your age or identity is a serious breach of these terms and may result in account suspension, forfeiture of winnings, and permanent banning from the platform.

• You must be at least 21 years of age at the time of registration and at all times while using the platform.
• You must be a resident of or physically located in a jurisdiction where online gambling is permitted under applicable local laws.
• You must not be listed on any self-exclusion register or have any active account suspension on the 11vip platform.
• You must be acting on your own behalf and not as a representative, nominee, or agent of any third party.

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3. Account Registration and Security

Each player is permitted to hold only one account on 11vip. Duplicate accounts will be suspended and any associated funds may be forfeited. When you register, you are required to provide accurate, complete, and current personal information. 11vip uses SSL encryption to safeguard your data, and you are responsible for maintaining the confidentiality of your login credentials.

• You agree to provide accurate, truthful, and complete registration information, including your full name, date of birth, and a valid contact method.
• You are solely responsible for all activity that occurs under your account. Notify 11vip support immediately if you suspect unauthorized access.
• Account sharing, lending, or transferring of accounts to another person is strictly prohibited and may result in permanent account closure.
• 11vip reserves the right to request identity verification (KYC) documents at any time to confirm your eligibility and protect your account.

4. Deposits, Withdrawals, and Payment Methods

11vip supports deposits and withdrawals in Bangladeshi Taka (৳) through trusted local payment channels. We accept payments via bKash, Nagad, and Rocket, making transactions fast, simple, and accessible to players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all regions of Bangladesh.

All deposits are credited to your 11vip account after confirmation from the payment provider. Withdrawal requests are processed subject to identity verification and compliance with any applicable bonus wagering requirement. 11vip does not charge additional fees for standard transactions, though your payment provider may apply their own service charges.

• Minimum deposit amounts and withdrawal thresholds are published on the 11vip platform and may be updated from time to time.
• All funds deposited must be your own. Using payment methods that belong to another person is strictly prohibited.
• Withdrawals will only be processed to the same payment method used for the original deposit, subject to the limits of that method.
• 11vip reserves the right to delay or withhold withdrawals pending satisfactory completion of KYC verification or investigation of suspected fraudulent activity.

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5. Bonuses, Promotions, and Wagering Requirements

11vip offers a range of bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, free spins, and seasonal offers tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms attached to each promotion, and to the general conditions stated here.

• Each bonus offer has its own minimum deposit requirement, wagering requirement (rollover), eligible games list, and expiry period, which are specified at the time of the offer.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly permitted by the promotion terms.
• 11vip reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice if abuse or misuse is suspected.
• Players found exploiting bonus systems, using multiple accounts to claim bonuses, or engaging in bonus abuse will have their accounts suspended and winnings forfeited.

6. Responsible Gaming

11vip is committed to promoting safe and responsible gambling for all players in Bangladesh. Gambling should always remain a form of entertainment, never a means of generating income or resolving financial difficulties. 11vip provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and voluntary self-exclusion options. Players who feel that their gambling is becoming a problem are encouraged to contact our support team immediately.

11vip strictly enforces its 21+ age policy. Parents and guardians are encouraged to use parental control software to prevent underage access to gambling platforms. For further guidance, please visit our Responsible Gaming page.

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7. Prohibited Activities

To maintain a fair, secure, and enjoyable environment for all 11vip players, the following activities are strictly prohibited on our platform. Violation of any of these rules may result in immediate account suspension, permanent banning, and forfeiture of all balances without recourse.

• Opening or operating more than one account on 11vip, whether under your own name or using another person's identity.
• Using software, bots, scripts, automated tools, or any artificial intelligence program to gain an unfair advantage over other players or the platform.
• Engaging in any form of collusion, match-fixing, arbitrage betting, or coordinated play designed to manipulate game outcomes or exploit promotional offers.
• Depositing, wagering, or withdrawing funds that are derived from or associated with criminal activity, money laundering, or any illegal source.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the 11vip platform for financial gain or to disrupt normal service operations.

8. Intellectual Property

All content on the 11vip platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of 11vip or its licensed third-party providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. You may not reproduce, copy, distribute, modify, reverse-engineer, or create derivative works from any 11vip content without explicit prior written permission.

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9. Limitation of Liability

11vip provides its platform and services on an "as is" and "as available" basis. While we make every reasonable effort to ensure continuous, reliable, and secure access to our services, we do not guarantee that the platform will be uninterrupted, error-free, or always accessible. Scheduled maintenance, technical issues, or circumstances beyond our control may cause temporary service interruptions.

To the maximum extent permitted by applicable law, 11vip shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, or financial loss resulting from technical failures. Your sole remedy in the event of a dispute is to cease using the 11vip platform.

10. Privacy and Data Protection

11vip collects and processes personal data solely for the purpose of operating the platform, verifying your identity, processing payments, and complying with applicable legal obligations. We do not sell, rent, or share your personal information with unauthorized third parties. All data is stored in a secure, SSL-encrypted environment. For a full explanation of how we handle your data, please review our Privacy Policy.

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11. Amendments to These Terms

11vip reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility to review these terms periodically. Continued use of the 11vip platform after any changes have been published constitutes your unconditional acceptance of the revised terms. If you disagree with any amendment, you must stop using the platform immediately and contact our support team to close your account.

12. Governing Law and Disputes

These Terms and Conditions and any disputes arising from your use of the 11vip platform shall be governed by and construed in accordance with applicable laws. In the event of any dispute between you and 11vip, we encourage you to first contact our customer support team at [email protected] to seek an amicable resolution. 11vip is committed to resolving player complaints fairly and promptly. Players acknowledge that online gambling involves inherent risk and agree to hold 11vip harmless from losses that arise from gameplay in accordance with these terms.

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13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with your 11vip account, our support team is available around the clock. We are committed to responding to all queries in a timely and professional manner. Please note that all support communication is conducted in English.